CRM Engineer. Automation Architect.
The operator your revenue stack has been missing.
I don't configure software and hand you a manual. I engineer the customer systems that bring revenue in, keep customers happy, and scale without breaking — then document everything so your team can own it.
Full HubSpot admin — workflows, email campaigns, lead scoring, progressive forms, data hygiene, and lifecycle automation built precisely for your GTM motion. Currently delivering at NZTE.
HubSpot Certified · Admin + DevEnterprise-grade Zendesk environments: triggers, macros, SLA design, smart routing, Guide Help Centres, and Explore dashboards. Previously ran 1,000+ agent operations at Upwork Inc.
Zendesk Certified AdminCustom Liquid themes, 3PL integrations, subscription flows, upsell mechanics, and CRO — built across 100+ stores over 13 years of DTC eCommerce. Serving millions of customers.
Shopify Expert · 100+ StoresOnboarding sequences, re-engagement flows, behavioural trigger emails, and full lifecycle programs tied directly to CRM data. Strategy that generates revenue, not just opens.
Multi-Platform · Data-DrivenPlatform-to-platform migrations with zero data loss — including 150K+ ticket migrations. REST API, Zapier, and Make.com integrations that connect your entire stack into one source of truth.
150K+ Tickets MigratedGPT-based chatbots trained on your historical ticket data, Zendesk AnswerBot tuning, and AI triage that eliminates Tier-1 volume so your agents focus on what actually matters.
GPT-Trained · AI-PoweredEvery metric below is from a real client engagement. No estimates. No projections. No "up to" asterisks.
Shopify Plus build + Zendesk integration for a global DTC alkaline water brand. Synced fulfilment data to automate all order-related routing.
Zendesk administration for a 1,000+ agent global support operation. Engineered workflows, SLAs, Salesforce integration, and Explore dashboards.
Built complete Zendesk CRM from zero for SA's leading ISP — ticketing, AI chatbot, onboarding flows, and full reporting stack.
Lead Shopify developer for a high-volume CA marketing agency. Conversion-focused storefronts, custom upsells, performance-tuned themes.
I started in 2010 with a single CRM project on Upwork. Fourteen years, 50+ implementations, and 21,000+ logged hours later — I'm the Marketing Automation Specialist at New Zealand Trade and Enterprise (NZTE), helping NZ's most ambitious businesses grow globally.
I've run Zendesk for 1,000+ agents at Upwork Inc. I've built Shopify stores serving millions of customers. I've migrated 150,000 tickets between platforms without losing a single record. My clients are in the USA, Canada, UK, Australia, South Africa, and New Zealand.
First CRM project. Built to Top Rated Plus — 100% JSS across 100+ projects and 21,000+ hours, trusted by brands across 5 continents.
Ran the Zendesk infrastructure for 1,000+ agents processing 5M+ tickets per year. Built the integrations, dashboards, and workflows that made a global operation run.
Marketing Automation Specialist at New Zealand Trade and Enterprise. Available for select consulting projects globally — retainers, builds, and migrations.
Not open-ended retainers that bleed your budget. Focused engagements designed to move the needle. Pricing in NZD — USD rates available for international clients.
End-to-end implementation or migration of your HubSpot, Zendesk, or Shopify Plus environment. This is how 90%-reduction results happen — by building the system right from the start, not patching what's broken.
For teams with an existing HubSpot or Zendesk setup that's underperforming. I audit, diagnose, and fix — then hand you a clean, documented system with a roadmap for what's next.
Ongoing CRM management, automation optimisation, and strategic support. Your dedicated systems operator — without the $130K salary. Results-focused. Cancel anytime.
Custom Liquid theme development, 3PL integrations, subscription flows, upsell mechanics, and CRO — from 13 years and 100+ DTC stores of hard-won experience.
30 minutes. No pitch deck. I listen to your challenge, your stack, and your constraints — then tell you honestly what I can do and what it will cost.
I review your existing setup and deliver a clear scope, timeline, and fixed-price proposal within 48 hours. No open-ended estimates.
Weekly updates, staging environments, documented progress. You're never left wondering what's being built or where the project stands.
Full documentation, team training, and 30 days of post-launch support included. You own the system. The results compound from here.
Auckland timezone bridges Asia-Pacific and the Americas. NZTE-connected. Senior-level execution at consultant rates — not the $300/hr agency markup handed to a junior.
I don't hand you a roadmap and disappear. I design the system and build it. 14 years of doing both means nothing gets lost between the consultant and the developer.
Every workflow, every integration, every SOP — documented so your team operates independently. You're not locked into me. That's by design.
I measure success by ticket volume dropped, response time cut, and revenue lifted — not hours logged. Real numbers, real accountability, real results.
HubSpot + Zendesk + Shopify + AI + APIs — from one person. No handoffs, no gaps, no "that's out of scope." I've built across the entire modern CX stack.
100+ projects. 21,000+ hours. Top Rated Plus on Upwork. Not one failed delivery. The track record is public, verifiable, and documented — not a LinkedIn claim.
"Rakibul completely rebuilt our Zendesk from the ground up in under 3 weeks. Response times dropped immediately and our support team actually enjoys using the platform now."
"One of the best consultants I've worked with. Deep HubSpot knowledge, excellent communication, delivered exactly what was promised — on time, documented, and our team can run it independently."
"Rakibul built our entire Shopify store from scratch — payments, 3PL, subscriptions, email flows. Seven years later it's still running flawlessly. That's the measure of a real professional."
· Verified reviews available on Upwork profile · Full references provided on request ·
No obligations, no templated pitch. A 30-minute call where I listen first and speak second. Tell me your challenge — I'll tell you honestly what I can do about it.
Response within 24 hours, guaranteed.